New Door-to-Door Online RMA Service for Philippines Residents Starting January 5th, 2026
In our ongoing commitment to providing reliable and high–quality service in the Philippines, Garmin will introduce a new Door–to–Door Online RMA Service beginning January 5th, 2026.
This enhancement is part of our effort to deliver a seamless, end–to–end customer experience. Alongside the new RMA process, Garmin will also launch a dedicated Call Center to support all genuine Garmin consumer products in the Philippines.
Important RMA Transition Date
The final date for Customer Faulty Unit Acceptance under the previous process is December 23rd, 2025.
Customers must ensure their faulty units are submitted by this date.
Customer Support Contact Details
Smart/PLDT users: 1-800-10-8427646
Globe users: 02-8835-3650
Email: service.ph@garmin.com
Operating Hours: Monday–Friday, 9:00 a.m.–5:00 p.m.
Closed on weekends and national holidays.
Service Center Information
As we roll out the new online RMA process, Cebu and Davao service centers will also be launched at the same time.
For more information, please visit our website on January 5th: Click Here
Thank you for your continued trust and support for the Garmin brand. We remain committed to delivering the highest service standards to all our customers across the Philippines.
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